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How Long Does It Take To Ship?

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Start an online purchase return.

Jewelry Care
How To Care For Your Jewelry

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Do you have a warranty?

We are committed to providing high-quality, handcrafted jewelry made to last. We’re confident in the quality of our products, which is why we offer a two-year warranty from the date of original purchase for defects or issues resulting from the workmanship of the jewelry. Our warranty does not cover lost items, normal wear and tear, including scratches, tarnishing, or fading of metals and gemstones, damage caused by improper care, such as exposure to chemicals, water, or excessive force, or any modification to your product done by a third party outside of

What is the return policy?

For purchases made between November 1 and December 31, 2024, the return window is extended until January 31, 2025. Outside of this period, we offer free 30-day returns for customers in the US, Canada, UK, Australia, and Germany, starting from the day the shipment is delivered or picked up in-store.

Return requirements

Items must be in their original condition without signs of wear or damage
Items returned by mail must be in all original packaging (tags, box, and pouch included)
No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
For Lab Grown Diamonds, the SCS certification must be included or it will be returned back to the sender

All below items are non-returnable:

Items must be in their original condition without signs of wear or damage
Items returned by mail must be in all original packaging (tags, box, and pouch included)
No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
For Lab Grown Diamonds, the SCS certification must be included or it will be returned back to the sender

Return shipping

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How can I track my order?

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Can I cancel or update my order? or change my shipping address?

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What is the exchange policy?

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