If a piece of jewelry doesn't meet your expectations, you can return it within 30 days of delivery (this only applies to unworn and flawless pieces). Place the jewelry, the jewelry case, and the yellow FENA outer box in the original shipping box and seal it securely. If you no longer have the original box, please use a sturdy postal box and fill the gaps well.
If you would like to return an order, please use our RETURNS PORTAL . Once you have successfully registered your return, the return label will be available for download, and we will also send it to you in a separate email.
You can bring the packaged parcel, including the DPD return label, to a DPD post office or DPD Pick-Up Shop of your choice at any time. Easily find a parcel shop near you:
We'll cover the postage costs for you. Please keep the DPD receipt safe until your return is complete. You will receive a refund for the undamaged, returned items within the next few days.
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity:
A. Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason.
The cancellation period shall be thirty days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.
To exercise your right of withdrawal, you must use our RETURNS PORTAL or inform us (FENA daily Jewellery GmbH, Petersplatz 4-6, 1010 Vienna, Austria, email: hello@fenajewellery.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs, promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than 30 days from the date on which you notify us of the cancellation of this contract.
FENA daily Jewellery GmbH
Petersplatz 4-6
1010 Vienna
Austria
to return or hand over the goods. This deadline is met if you send the goods before the expiry of the fourteen-day period.
WE will bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling by you which is not necessary to check the quality, properties and functioning of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods whose price depends on fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period.
B. Cancellation form
If you wish to cancel the contract, please fill out this form and send it back.
To:
FENA daily Jewellery GmbH
Peter's Square 4/6
1010 Vienna
Austria
Email: hello@fenajewellery.com
Phone: +43 664 1311762
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of the consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only if notification is made on paper)
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Date
(*) Delete as appropriate